Frequently Asked Questions

1. What products do you sell?

We offer a curated selection of Sudanese and African products, including traditional clothing, beauty and fragrance items, cultural goods, and specialty items.

2. Do you ship internationally?

Yes! We offer both domestic and international shipping so customers around the world can enjoy our products.

3. How long does shipping take?

U.S. orders typically arrive within 3–7 business days, while international orders usually arrive within 7–21 business days, depending on the destination.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package.

5. What is your return policy?

We accept exchanges within 30 days of purchase for eligible items. Please note that we do not offer refunds at this time.

6. Are all items eligible for exchange?

Most items are eligible if unused and in original condition. For hygiene reasons, beauty products and certain items may not be eligible unless defective.

7. How do I request an exchange?

Simply contact our support team with your order number and details about the item you’d like to exchange, and we’ll guide you through the process.

8. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options available at checkout.

9. Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist.

10. How can I contact customer support?

You can reach us through the contact form on our website or by emailing our support team.